Privacy Policy
Last updated: 15 January 2025
At polerivanto, we're serious about protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our financial planning services.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). Your trust matters to us, and we're committed to handling your information with care and transparency.
What Information We Collect
We collect different types of information depending on how you use our services. Some of it you give us directly. Other bits we collect automatically as you navigate our website.
Personal Information You Provide
When you reach out to us or sign up for our financial planning services, you'll share information like:
Information We Collect Automatically
When you visit our website, we gather technical information such as your IP address, browser type, device information, and how you interact with our site. This helps us improve your experience and keep our services running smoothly.
How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to providing quality financial planning services.
This is the core of what we do. We use your financial information to develop personalized strategies, provide advice, and help you work towards your financial goals. Without this data, we simply couldn't deliver the tailored service you expect.
We'll use your contact details to send appointment confirmations, share important updates about your financial plan, respond to your inquiries, and occasionally send relevant market insights that might affect your strategy.
Financial services in Australia come with strict regulatory requirements. We collect and retain certain information to comply with anti-money laundering laws, tax regulations, and other legal obligations. It's not optional – it's required.
We analyze how people use our website and services to spot areas where we can do better. This might mean redesigning a confusing page or adding a feature clients have been asking for.
Who We Share Your Information With
We don't sell your data. Period. But we do share it with specific parties when necessary to deliver our services or meet legal requirements.
| Who We Share With | Why We Share |
|---|---|
| Financial product providers | To establish accounts, process applications, and manage investments on your behalf |
| Professional service providers | Including accountants, lawyers, and specialists who support your financial strategy |
| Technology service providers | Companies that host our systems, provide software, or help with data storage |
| Regulatory bodies | ASIC, AUSTRAC, and other authorities when legally required |
| Insurance companies | When arranging insurance coverage as part of your financial plan |
Third-Party Data Processing: Some of our service providers may store data on servers located overseas, including in the United States and the European Union. We only work with providers who maintain strong data protection standards and comply with applicable privacy laws.
Your Rights and Choices
Australian privacy law gives you several rights regarding your personal information. Here's what you can do:
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days unless there's a valid reason for delay. There's usually no charge, though we might ask for a reasonable fee if your request is particularly complex or repetitive.
Correct Your Information
Found something wrong in your records? Let us know and we'll fix it promptly. Accurate information is as important to us as it is to you – especially when it comes to financial planning.
Request Deletion
You can ask us to delete your personal information, though we might need to keep some records to meet legal obligations. For instance, financial services regulations require us to retain certain documents for seven years.
Opt Out of Marketing
We send occasional updates and insights that might be valuable for your financial planning. If you'd rather not receive these, just click the unsubscribe link in any email or contact us directly. You'll still get essential communications about your services.
Lodge a Complaint
If you're concerned about how we've handled your information, contact us first so we can address it. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC).
How We Protect Your Information
Security isn't just a checkbox for us. We've implemented multiple layers of protection to keep your data safe from unauthorized access, loss, or misuse.
Despite our best efforts, no system is completely impenetrable. If we experience a data breach that's likely to result in serious harm, we'll notify you and the OAIC as required by law.
Data Retention
We keep your information for as long as necessary to provide services and meet our legal obligations. Here's the breakdown:
Once the retention period expires and there's no legal reason to keep the data, we securely delete or anonymize it.
Cookies and Website Technology
Our website uses cookies – small text files stored on your device that help us remember your preferences and understand how you use our site.
Essential Cookies
These keep the website functioning properly. You can't opt out of these without breaking core functionality.
Analytics Cookies
We use these to understand visitor behavior and improve our website. The data is aggregated and doesn't identify you personally.
Managing Cookies
Most browsers let you control cookies through their settings. Keep in mind that blocking certain cookies might affect how our website works for you.
Children's Privacy
Our services aren't designed for people under 18, and we don't knowingly collect information from children. If you're under 18 and interested in financial planning, please have a parent or guardian contact us on your behalf.
Changes to This Policy
Privacy laws and our practices evolve over time. When we make significant changes to this policy, we'll update the date at the top and notify you through email or a prominent notice on our website.
Minor updates might happen without specific notification, so it's worth checking back occasionally if you want to stay current on our practices.
Questions About Your Privacy?
We're here to help if you have concerns or want to exercise any of your privacy rights.
Email: info@polerivanto.com
Phone: +61 402 766 966
Address: Shop 1/96 Marine Parade, Kingscliff NSW 2487, Australia
OAIC Contact: If you're not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au